This was my company's first time ordering from Quick Trophy and would absolutely order again. We placed our order on a Monday for plaques for an event that Saturday and they shipped next day as promised! We opted for expedited shipping to be on the safe side. Sadly, Fed Ex delayed our shipping and the plaques did not arrive on time for our event. I called Quick Trophy and they refunded us the expedited shipping cost, no questions asked, and apologized on Fed Ex's behalf (Fed Ex Supervisor did not even do that and it was their error). Overall very happy with the experience and I would recommend. Fast and cost effective with wonderful customer service.