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Frequently Asked Questions


Welcome to the QuickTrophy frequently asked questions. We have created this list of our most commonly asked question to server you better. If you have a question not answered on this list please use our contact form.

1: How long will it take to get my order?
2: How much will shipping cost?
3: How much does engraving cost?
4: Can I order by phone or fax?
5: Do you have _______ trophies?
6: What happens if I donít like my products?
7: How big are the trophies?

 
How long will it take to get my order?
Generally, orders will be filled and shipped out by the next business day. For orders over 100 trophies, please allow more time for processing.

How long the shipping time takes depends on where you live. Click on the "Shipping Estimator" on the left or on the banner (above and on right) to get an estimate of the delivery date and cost for shipping your order via Ground UPS, 3-Day, 2nd Day, Overnight, and Postal Priority.
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How much will shipping cost?
QuickTrophy uses UPS and US Postal Priority to ship your items. Shipping costs are determined by the type of shipping (Ground, 3-Day Select, 2nd Day Air, or Overnight Air), your distance from QuickTrophy, and the weight of your order. Our average shipping costs for UPS Ground service are about $9 per order. Expedited shipping rates are higher.

Click on the "Shipping Estimator" on the left or on the banner (above and on right) to get an estimate of the delivery date and cost for shipping your order via Ground UPS, 3-Day, 2nd Day, Overnight, and Postal Priority.
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How much does engraving cost?
At QuickTrophy there is no additional charge for engraving on trophies or plaques. For medals there is an additional charge of 99 cents per medal.
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Can I order by phone or fax?
Absolutely! If you do not want to order using the internet, you can fax your order to us at 906-228-9865. Or you can call us toll free at 1-866-200-1234 Monday through Thursday from 8:00am to 5:00pm Eastern Time Zone or Friday 8:00am to noon.

We prefer you place your order using our web site, though. The website does a lot of order processing automatically, which will speed up your order. Our web site is very easy to use and gives you several chances to review your order and engraving instructions to correct any mistakes before we get it. If we place an order for you from a fax or phone, it takes more time and, because we are human, there is always the possibility of an error.
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Do you have _______ trophies?
On our web site we show all the trophies we keep in stock. We generally make and ship these trophies by then next business day. We CAN make other trophies as well. The prices for these would be the same as a comparably sized and styled trophy shown on our web site. We would need to special order the parts to make the trophies, which would take 3-4 days. Once we get the parts in stock, we make your trophies and ship them out within our usual turn-around time.
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What happens if I donít like my products?
We want you to be pleased with the products we send you. If your items arrive damaged, we will replace them, absolutely free. If you do not like your items, we will gladly exchange them for any other trophy or award in our selection and either refund or charge you the difference. If you decide to cancel your order, please contact us immediately or return the items if they have already been shipped. A refund will be issued, less a small restocking fee. All returns and exchanges must take place within 30 days of receipt of your order
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How big are the trophies?
The height of the trophy includes the base, column, and the figurine. The sizes listed for each trophy are average sizes based on an average figurine height of 5". Some, such as basketball, are taller, while others, such as academic are shorter.
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 Avg. Customer Review
              (4.8_Stars)
 Number of Reviews: 2525
 
Being on an island and ordering things online take time to receive. Most companies won't even ship to Guam, a US Territory. So I googled the word "trophies guam". And I came across a review by someone who had purchased trophies and had them shipped to Guam. He was satisfied alright, and at that moment, I knew I would order from here. I received my trophies in 5 business days. Thank you. I would surely recommend to others. Your craftsmanship was also outstanding!
D.Anderson-Guam USA
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Your customer service was great, and you met all of our requests on an incredibly short time line. My boss was very pleased. We would certainly recommend you to others.

I felt slight disappointment, because not all of the print on the award stood out like I would have preferred, but it was not a serious issue and would not prevent me from ordering from you again. It might have had something to do with the color of the wood.

Again, thank you for your amazingly quick turnaround time! It was great!
Sandra-South Portland, ME USA
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I had an excellent experience with QuickTrophy. I needed medals quickly for a 2nd grade soccer team and I wanted to work with a Michigan-based company. I called to make a change mid-order and you were very accomodating. I received the order and the medals were perfect and the price was right. Thank you! I will certainly do business with your comany again. -Tricia
Patricia-Ann Arbor, MI USA
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Great service and fast delivery. Awesome experience. Will definitely use it in the future as my son and I continue scouting and other events that require special recognition.
Thank you!
Gilbert-Lakewood CA
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We purchase plaques from QuickTrophy and are always amazed at the quick turn around time. Their customer service is fantastic and the plaques are beautiful

Their graphics dept. added our logo and it looks great. I would recommend using them because they are friendly, efficient and great to work with.

As a non-profit, they were easy to work with to get account set up and payment sent through. Their communication with customers is also nice. I email them a question and I often get an answer within hours! I would recommend them to everyone.

Great product, great service and great prices.
Helen-Wisconsin, USA
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Quicktrophy, LLC
446 E. Crescent Street
Marquette, MI 49855
Toll-Free: 1-866-200-1234
Fax: 1-906-228-9865


Office Hours
M-Th 9-5 Eastern
Fr 9-Noon Eastern
*FREE GROUND SHIPPING on orders over $100 within the continental US
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