At QuickTrophy we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We do not sell, trade, or rent your personal information to others.
When you order, we need to know your name, e-mail address, billing address, shipping address, a phone number where you can be reached during business hours, credit card number, and expiration date. This allows us to process your order and to notify you of your order status.
If we have any questions about your order, we will contact you as quickly as possible, either by phone or email.
Credit Card Safety
When you order, we transfer to a secure server before collecting your credit card information. The secure server software (SSL) encrypts then sends your information securely. Your credit card information is used only by Authorize.net, a credit card processing company.
Additionally, we use the Address Verification System (AVS) to verify the billing address matches the address of the credit card. We use other resources and procedures to ensure all orders are valid.
Customer Satisfaction and Return Policy
We want you to be pleased with the products we send you. If your items arrive damaged, we will replace them, absolutely free. We will ship the replacement items by FedEx Ground, UPS Ground or Postal Priority - if you need them faster, we can do so, but we will charge you the difference in shipping costs, with your approval, of course.
If you do not like your items, we will gladly exchange them for any other trophy or award in our selection and either refund or charge you the difference. If you decide to cancel your order, please contact us immediately and we will cancel your order and refund your payment completely. Because we custom make every order and some of the items we create cannot be reused (such as engraved plaques, glass and acrylic awards) if you return an order, a refund will be issued, less a 15% restocking fee if the parts can be reused, and a 50% restocking fee will be charged for items that cannot be reused such as engraved glass or acrylic awards or plaques. All returns and exchanges must take place within 30 days of receipt of your order.
We stock all parts for the products we display on our web site so we can manufacture and ship your order either the same day we receive your order by the next business day at the latest. If we do not have enough items in stock to fill your order immediately, we will contact you and provide you with an alternative we can ship immediately or get your approval for a 1-2 day delay while we procure the parts.
We keep you informed of your order status every step of the way by sending you a confirmation e-mail when we receive your order, and when it ships. We also provide you a UPS tracking number. If at any point in the process you need to clarify your order, please e-mail or call us.
QuickTrophy offers you a streamlined selection of quality trophies to make your trophy purchase easy. Our sport selection is based on the most popular trophies.
We are here to serve you. If you would like to see a sport or a design we do not currently offer, please let us know.
A sales tax of 6% is collected on orders sent to addresses within the State of Michigan.
Avg. Customer Review
Number of Reviews: 2558
|QuickTrophy had all the perfect awards that I was looking for, from basic medals to fancy trophies. I had waited until I knew of everyone who would be winning an award to place the order, and cut it very close to the event itself--within a week. To boot, I ordered it on the Friday of Memorial Day Weekend, and our banquet was on Tuesday, and I wasn't sure if my order would arrive because of the holiday. They made sure I had everything I needed before they shipped the order, and the package was on my doorstep the very morning of the banquet (big sigh of relief). Everything was spot-on, and the evening was a great success.|
|Anthony-Memphis, TN USA|
|I love personalized gifts but recently have found the items available to personalize have reduced in quality and increased in price. Quick Trophy solved my issue by creating lovely quality labels with adhesive backs where I can list date / event/ names etc. Easy to attach with adhesive backing and nice way to create a memory for years to come. Service level and staff are excellent.|
|Linda-Monroe, New York|
|ordering was quick asnd easy. my order was delivered fast and without errors.|
|This was my first time ordering and I was very happy with the service. The boys love them. The plack that i ordered for the coach was also nice. your service and friendly customer service was awesome. I will use or tell people about your company. ALL TROPHIES AND PLACK I ORDER WAS ON TIME FOR THE CEREMONY, VERY HAPPY. BE BLESS AND KEEP UP THE GOOD WORK.|
|Anonymous-Anytown, AT 55555|
|Quick and accurate. Trophy was great.|
|Chris-Providence, RI, USA|