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Privacy Policy

At QuickTrophy we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We do not sell, trade, or rent your personal information to others.

When you order, we need to know your name, e-mail address, billing address, shipping address, a phone number where you can be reached during business hours, credit card number, and expiration date. This allows us to process your order and to notify you of your order status.

If we have any questions about your order, we will contact you as quickly as possible, either by phone or email.

 

Credit Card Safety

When you order, we transfer to a secure server before collecting your credit card information. The secure server software (SSL) encrypts then sends your information securely. Your credit card information is used only by Authorize.net, a credit card processing company.

Additionally, we use the Address Verification System (AVS) to verify the billing address matches the address of the credit card. We use other resources and procedures to ensure all orders are valid.

 

Customer Satisfaction

We want you to be pleased with the products we send you. If your items arrive damaged, we will replace them, absolutely free. We will ship the replacement items by FedEx Ground, UPS Ground or Postal Priority - if you need them faster, we can do so, but we will charge you the difference in shipping costs, with your approval, of course.

If you do not like your items, we will gladly exchange them for any other trophy or award in our selection and either refund or charge you the difference. If you decide to cancel your order, please contact us immediately or return the items if they have already been shipped. A refund will be issued, less a 15% restocking fee if the parts can be reused, a 50% restocking fee will be charged for items that cannot be reused such as engraved glass or acrylic awards or plaques. All returns and exchanges must take place within 30 days of receipt of your order.

 

Communication

We keep you informed of your order status every step of the way by sending you a confirmation e-mail when we receive your order, and when it ships. We also provide you a UPS tracking number. If at any point in the process you need to clarify your order, please e-mail or call us.

QuickTrophy offers you a streamlined selection of quality trophies to make your trophy purchase easy. Our sport selection is based on the most popular trophies.

 

Design Policy

We are here to serve you. If you would like to see a sport or a design we do not currently offer, please let us know.

 

Sales Tax

A sales tax of 6% is collected on orders sent to addresses within the State of Michigan.

 Avg. Customer Review
              (4.8_Stars)
 Number of Reviews: 2109
 
Our trophies came very quickly, they are great quality, and we are delighted with this company. Will definitely be returning customers!
judy-California
~
Very quick turn-around and item arrived exactly as ordered. Will order from again.
Tamara-Kansas City
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Fast, accurate and easy to use
lynn-dallas
~
I've shopped the net for years. Never have I come across an outfit with such customer service and willingness to please the customer. Even when I've "blown" an order, Stephanie has been there to square it away! Nice to have that kind of dedication and of course someone watching my back.

I think your picture plaques are first class and appreciate the way you provide such fast turnaround. The ability to review the order as it will appear on the engraving plate is very, very helpful.

Whoever the boss is - you have a terrific staff!
Tom-Chesterfield, MO, USA
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Good selection, good pricing, good service, and fast delivery. I would definitely order from QuickTrophy again.
Nathan-Chapel Hill, NC USA
~
 
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Quicktrophy, LLC
446 E. Crescent Street
Marquette, MI 49855
Toll-Free: 1-866-200-1234
Fax: 1-906-228-9865


Office Hours
M-Th 9-5 Eastern
Fr 9-Noon Eastern
*FREE GROUND SHIPPING on orders over $100 within the continental US
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