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Privacy Policy

At QuickTrophy we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We do not sell, trade, or rent your personal information to others.

When you order, we need to know your name, e-mail address, billing address, shipping address, a phone number where you can be reached during business hours, credit card number, and expiration date. This allows us to process your order and to notify you of your order status.

If we have any questions about your order, we will contact you as quickly as possible, either by phone or email.

 

Credit Card Safety

When you order, we transfer to a secure server before collecting your credit card information. The secure server software (SSL) encrypts then sends your information securely. Your credit card information is used only by Authorize.net, a credit card processing company.

Additionally, we use the Address Verification System (AVS) to verify the billing address matches the address of the credit card. We use other resources and procedures to ensure all orders are valid.

 

Customer Satisfaction

We want you to be pleased with the products we send you. If your items arrive damaged, we will replace them, absolutely free. We will ship the replacement items by FedEx Ground, UPS Ground or Postal Priority - if you need them faster, we can do so, but we will charge you the difference in shipping costs, with your approval, of course.

If you do not like your items, we will gladly exchange them for any other trophy or award in our selection and either refund or charge you the difference. If you decide to cancel your order, please contact us immediately or return the items if they have already been shipped. A refund will be issued, less a 15% restocking fee if the parts can be reused, a 50% restocking fee will be charged for items that cannot be reused such as engraved glass or acrylic awards or plaques. All returns and exchanges must take place within 30 days of receipt of your order.

 

Communication

We keep you informed of your order status every step of the way by sending you a confirmation e-mail when we receive your order, and when it ships. We also provide you a UPS tracking number. If at any point in the process you need to clarify your order, please e-mail or call us.

QuickTrophy offers you a streamlined selection of quality trophies to make your trophy purchase easy. Our sport selection is based on the most popular trophies.

 

Design Policy

We are here to serve you. If you would like to see a sport or a design we do not currently offer, please let us know.

 

Sales Tax

A sales tax of 6% is collected on orders sent to addresses within the State of Michigan.

 Avg. Customer Review
              (4.8_Stars)
 Number of Reviews: 2158
 
Ordered 12 trophies and had them in about 5 days. Simple trophies, but just want I wanted. Thumbs up.
Will-Pittsburgh, PA
~
The engraving plate I got looked fabulous, and was self adhesive. I put it on a picture frame and it made a great gift! Much cheaper than going to the stores in the mall that do engraving.
Kay-Cleveland, OH USA
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I have used QuickTrophy for a couple of years for plaques. They are always just what I expected and were delivered on time.
This year, I got an email from the engraver who suggested one of my layouts would look better in landscape rather than portrait, and he attached a mockup of the plaque as he suggested it be done. I was impressed that he cared and took the time to do that for one plaque.
Then one day before I was distributing the plaques, I discovered that I had made an error on 5 of them. I called Quicktrophy and got a real person. They were closing at noon (they close early on Friday) but they managed to get the corrected version out to me before they closed, and with overnight delivery, I was able to distribute the right plaques instead of being embarrassed. And they felt bad for me, so they discounted the corrected plaques. Remember, I had made the mistake, not them. I was so impressed to have real people who really cared about helping me.
Tim-Boston, MA USA
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I was very pleased at how easy the website was to find and order my choices of trophies. It went very smoothly and was easy to operate around on the pages. When I received the trophy in the mail I again was very pleased at the quality of the trophy for the price and also the quick turn around time for receiving the product. I will definately use this company and website again.
Lori-Ooltewah, TN
~
Great quality and fast delivery
Anonymous-Dallas, TX
~
 
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Quicktrophy, LLC
446 E. Crescent Street
Marquette, MI 49855
Toll-Free: 1-866-200-1234
Fax: 1-906-228-9865


Office Hours
M-Th 9-5 Eastern
Fr 9-Noon Eastern
*FREE GROUND SHIPPING on orders over $100 within the continental US
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