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Privacy Policy

At QuickTrophy we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We do not sell, trade, or rent your personal information to others.

When you order, we need to know your name, e-mail address, billing address, shipping address, a phone number where you can be reached during business hours, credit card number, and expiration date. This allows us to process your order and to notify you of your order status.

If we have any questions about your order, we will contact you as quickly as possible, either by phone or email.

 

Credit Card Safety

When you order, we transfer to a secure server before collecting your credit card information. The secure server software (SSL) encrypts then sends your information securely. Your credit card information is used only by Authorize.net, a credit card processing company.

Additionally, we use the Address Verification System (AVS) to verify the billing address matches the address of the credit card. We use other resources and procedures to ensure all orders are valid.

 

Customer Satisfaction and Return Policy

We want you to be pleased with the products we send you. If your items arrive damaged, we will replace them, absolutely free. We will ship the replacement items by FedEx Ground, UPS Ground or Postal Priority - if you need them faster, we can do so, but we will charge you the difference in shipping costs, with your approval, of course.

If you do not like your items, we will gladly exchange them for any other trophy or award in our selection and either refund or charge you the difference. If you decide to cancel your order, please contact us immediately and we will cancel your order and refund your payment completely. Because we custom make every order and some of the items we create cannot be reused (such as engraved plaques, glass and acrylic awards) if you return an order, a refund will be issued, less a 15% restocking fee if the parts can be reused, and a 50% restocking fee will be charged for items that cannot be reused such as engraved glass or acrylic awards or plaques. All returns and exchanges must take place within 30 days of receipt of your order.

  

Shipping

We stock all parts for the products we display on our web site so we can manufacture and ship your order either the same day we receive your order by the next business day at the latest. If we do not have enough items in stock to fill your order immediately, we will contact you and provide you with an alternative we can ship immediately or get your approval for a 1-2 day delay while we procure the parts.

 

Communication

We keep you informed of your order status every step of the way by sending you a confirmation e-mail when we receive your order, and when it ships. We also provide you a UPS tracking number. If at any point in the process you need to clarify your order, please e-mail or call us.

QuickTrophy offers you a streamlined selection of quality trophies to make your trophy purchase easy. Our sport selection is based on the most popular trophies.

 

Design Policy

We are here to serve you. If you would like to see a sport or a design we do not currently offer, please let us know.

 

Sales Tax

A sales tax of 6% is collected on orders sent to addresses within the State of Michigan.

 Avg. Customer Review
              (4.8_Stars)
 Number of Reviews: 2571
 
I was very pleased when I received my custom trophy very soon after I placed my order. The quality exceeded my expectations based on the low price. I also appreciated being able to customize the font of the engraving, although it could've been more clear on the website that you could do this through the comments section.
Jennifer-Boston, MA
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I needed to personalize a gift for my boyfriend so i googled "plaques" and I found Quicktropy. I ordered a plaque to adhere to a watch casing for the present...Anyway, I was a bit apprehensive about ordering from them because i would be "testing" out a new vendor blah blah blah but I received my plaque and OH MY GOSH I was soooooooo HAPPY, the plaque was perfect and I received the product quick...

The only draw back was the shipping costs.....the plaque was around $5 bucks (tax included) and shipping was $6 which was a bit costly BUT I would order again if needed.
Julia-Houston, Texas USA
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I would purchase from Quick Trophy again next year if I were to be involved in the purchase of our trophies for the show. These folks at Quick Trophy were kind, courteous and eager to assist and acted on there word, on time and on price.
John-Sunset, Louisiana
~
I was thrilled with the service and product!
Sue-Lima, NY USA
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I placed my order on a Tuesday and it was received on Thursday. What fantastic service. Everything looked great and was packed and shipped very well. Thank you!
Lou Ann-Hollidaysburg, PA
~
 
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Quicktrophy, LLC
446 E. Crescent Street
Marquette, MI 49855
Toll-Free: 1-866-200-1234
Fax: 1-906-228-9865


Office Hours
M-Th 9-5 Eastern
Fr 9-Noon Eastern
*FREE GROUND SHIPPING on orders over $100 within the continental US
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©2016 QuickTrophy, LLC