At QuickTrophy we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We do not sell, trade, or rent your personal information to others.
When you order, we need to know your name, e-mail address, billing address, shipping address, a phone number where you can be reached during business hours, credit card number, and expiration date. This allows us to process your order and to notify you of your order status.
If we have any questions about your order, we will contact you as quickly as possible, either by phone or email.
Credit Card Safety
When you order, we transfer to a secure server before collecting your credit card information. The secure server software (SSL) encrypts then sends your information securely. Your credit card information is used only by Authorize.net, a credit card processing company.
Additionally, we use the Address Verification System (AVS) to verify the billing address matches the address of the credit card. We use other resources and procedures to ensure all orders are valid.
Customer Satisfaction and Return Policy
We want you to be pleased with the products we send you. If your items arrive damaged, we will replace them, absolutely free. We will ship the replacement items by FedEx Ground, UPS Ground or Postal Priority - if you need them faster, we can do so, but we will charge you the difference in shipping costs, with your approval, of course.
If you do not like your items, we will gladly exchange them for any other trophy or award in our selection and either refund or charge you the difference. If you decide to cancel your order, please contact us immediately and we will cancel your order and refund your payment completely. Because we custom make every order and some of the items we create cannot be reused (such as engraved plaques, glass and acrylic awards) if you return an order, a refund will be issued, less a 15% restocking fee if the parts can be reused, and a 50% restocking fee will be charged for items that cannot be reused such as engraved glass or acrylic awards or plaques. All returns and exchanges must take place within 30 days of receipt of your order.
We stock all parts for the products we display on our web site so we can manufacture and ship your order either the same day we receive your order by the next business day at the latest. If we do not have enough items in stock to fill your order immediately, we will contact you and provide you with an alternative we can ship immediately or get your approval for a 1-2 day delay while we procure the parts.
We keep you informed of your order status every step of the way by sending you a confirmation e-mail when we receive your order, and when it ships. We also provide you a UPS tracking number. If at any point in the process you need to clarify your order, please e-mail or call us.
QuickTrophy offers you a streamlined selection of quality trophies to make your trophy purchase easy. Our sport selection is based on the most popular trophies.
We are here to serve you. If you would like to see a sport or a design we do not currently offer, please let us know.
A sales tax of 6% is collected on orders sent to addresses within the State of Michigan.
Avg. Customer Review
Number of Reviews: 2805
|The trophy I ordered was the best value for the money. It is top merchandise and really made an impression on me. It was by far one of the best purchases I've ever made. The shipping was done in a timely manner and they always kept me in touch on the process of my shipment.|
|Jaci-LaPlace, LA USA|
|We ordered name plates engraved with my husband's work motto . The engraver contacted us with a question, then finished the engraving that day. The plates were shipped out and we received them within a few days. We were very pleased with the quality of your product and with the fast and friendly service.|
|Tonia and Frank-Barberton, Ohio USA|
|Excellent service...easy to make an order...the only drawback I see is that what is shown to you (what the trophy lettering looks like) is not what you get...it shows Black lettering...but it is simply engraved, no coloring...|
|Bob-St. Louis area, IL|
|Everyone I spoke with was very helpful. My order was handled quickly and professionally. I would definitely use them again.|
|Tina-Morristown, TN USA|
|I have ordered now a couple times from your company and every time I have been pleased with the product. The turn around time is amazing. Keep doing what you are doing.|